Customer Service

Delivery & Shipping
Delivery of the ordered goods will be made after receipt of full payment, delivery in UK will be included in the price for orders exceeding a fixed value, currently fixed at 59 €.  For lower orders we reserve the right to charge a shipping fee.  The conditions of free delivery and cost are always to be verified on the site, as they may vary without notice.
Privacy & Security
The data is collected both directly from the interested party and via fax, e-mail, electronic support, paper and activities on the website or by the interested party.
The collection and processing of data have purposes strictly connected and instrumental to the management of relations with customers and suppliers (e.g. collection of preliminary information necessary for the definition and conclusion of a contract, execution of obligations arising from contracts, including verbal, concluded with customers, checks and evaluations on the progress of relations, as well as the risks associated with them, etc..).
The data processing is done both manually and mainly with the help of computer and telematic means to manage and transmit the data. Data are stored both in paper and electronic archives. In any case, the data will be processed with logic strictly related to the purposes indicated and with methods that ensure the security and confidentiality of the data, through the adoption of appropriate measures to prevent alteration, deletion, destruction and unauthorized access and not in accordance with the purpose of collection.
The subjects to whom the personal data refer have the right at any time to obtain confirmation of the existence or otherwise of such data and to know the content and origin, verify its accuracy or request additions, updates or corrections. In addition, the subjects also have the right to request cancellation, transmission in anonymous form or blocking of the data, taking into account point 3 of this information.
Any such request should be addressed to:

Politecnici S.r.l. 
Via dell’Artigiano, 20
37010 Costermano (VR)
Tel: +39 045 6201295
Fax: +39 045 6201877
Returns and replacements
We accept returns of goods ONLY if agreed in writing with the Management. Any return by courier must be ordered exclusively by Politecnici s.r.l.  Otherwise, the shipping costs will be charged to the customer.
Orders will only be accepted if sent in written form (website - fax - letter - email).  Any changes will be taken into account only if they are received in writing within 24 hours from the date and time of the original order, provided they are compatible with our production needs. reserves the right to ship and invoice the material ordered and confirmed even in the presence of changes to the order.
Payment, prices and promotions
Payment must normally be settled at the time of ordering, by paypal, bank transfer, credit card or other form of transmission of currency. reserves the right to charge collection fees if the means of payment does not meet our requirements.
Any promotion may be revoked at any time and promotions or special prices cannot be considered as valid for future sales, unless otherwise agreed in writing.
Prices may vary without notice and cannot be considered as an obligation of future supplies by
The prices valid are those on the website at midnight on the day of order confirmation.
Registered orders reserves the right to deliver the orders present to the system even in case of variations. In case of unforeseeable events, will inform customers in case of events of force majeure that prevent the regular delivery of orders. is in any case NOT responsible for loss or damage of the goods by the carrier.
Update account information
Delivery and billing information is received by the site. It is sole responsibility of the site user to register and check the correctness of the information entered. assumes no responsibility for information entered incorrectly or not updated correctly